General terms & conditions
1. General
Revolutionrace AB, reg. no. 556938-2913, Nils Jakobsonsgatan 5D, 504 30 Borås, Sweden (“RevolutionRace”) is the company that provides the site www.revolutionrace.co.uk, hereafter referred to as “the website.” In the following terms and conditions, the use of the words “we”, “our”, “ours”, and “us” refers to RevolutionRace. The following conditions apply to all orders placed by the customer (hereafter referred to as “you”) with us.
If you would like to contact us, we recommend contacting our customer service by email at support@revolutionrace.co.uk.
By using our website and/or placing an order, you agree to abide by the terms and conditions set out in this document (referred to as “the terms”). Please make sure you have read and understood these terms and conditions before placing an order.
In order to purchase goods from our website, you must be at least 18 years of age.
We take your personal privacy seriously and it is important to us that we safeguard your data. We always process personal data in accordance with applicable laws, and our privacy policy has been updated in accordance with the General Data Protection Regulation (GDPR). Please see our privacy policy for more information.
A product being listed on our website at any given time does not necessarily mean the product is available nor does it guarantee that the product is always available. We reserve the right to stop selling a product at any time.
We reserve the right to change the terms and conditions as necessary and without notifying you in advance. The version of the terms and conditions that applies to your order is the version that was available on the website at the time you placed your order.
2. Prices
The prices stated on our website include VAT as prescribed by law.
Costs and delivery times for the various delivery methods are stated at checkout. If we cannot deliver your order in its entirety in a single shipment and instead must divide it into several shipments, you will not be charged any additional fees for subsequent deliveries.
Promotional prices apply only to campaign products that are in stock. Promotional offers and discounted products may not be combined with discount codes. If a discount code has been activated in combination with another discount code or with one or more already discounted products which would further lower the price, RevolutionRace has the right to charge the corresponding amount. We reserve the right to revoke special offers and discounts at any time and without notice.
We reserve the right to cancel orders for obviously incorrect prices. This may include, but is not limited to, incorrect reductions connected to a campaign or a product listed as free. RevolutionRace is always entitled to cancel orders that contain obviously incorrect prices. You can then place a new order at the correct price.
In some cases, we are offer combination deals, such as “buy 2 pay for 1”, reduced prices on items purchased as part of a set, or order discounts when buying above a certain value. Should you return part of the order so that the terms of the offer are no longer met, RevolutionRace has the right to charge the regular price for the goods that you keep.
3. Payment methods
We offer several options for to pay for your orders, such as invoices, instalments, partial payments, card payments etc. Payment methods vary by country; the payment methods available in your market are stated at checkout.
Credit Checks
We reserve the right to check your application for payments by invoice, instalments, or account. We have the right to refuse, limit, or propose alternative payment methods. In the case of a purchase by card, we reserve the right to check the validity of the card, confirm there are sufficient funds, and verify that your address details are correct. Purchases may be denied based on these checks.
Fees
RevolutionRace is not responsible for late fees, reminder fees, or delays in the event that a payment is not made on time.
Other
You are required to provide a valid and correct email address to place an order. You must inform RevolutionRace if your email address changes. Please note that RevolutionRace reserves the right to send payment requests to this email address.
If you would like more information about our payment methods, please read here.
4. Ordering
You can place orders online via our website. If you have any questions regarding ordering, please contact our customer service.
Once you have placed your order, we will send you an order confirmation via email. If for whatever reason we are unable to send your order, we will inform you as soon as possible. If we have already received payment for an order that we are unable to fulfil, we will refund the current amount using the same payment method that was used to place the order, to the extent possible. If the refund has to be made in another way, a RevolutionRace employee will contact you to ensure that the refund can be made.
5. Establishment of purchase agreement
A purchase agreement is only entered into once RevolutionRace confirms your order and you have received an order confirmation by email. We strongly advise that you save this confirmation. You can cancel your order until it has been confirmed by RevolutionRace. If the order is cancelled, we will refund any payments that you have made, or payments made by a credit/debit card company on your behalf.
6. Delivery
RevolutionRace takes the utmost care when it comes to receiving and processing orders. We always strive to deliver your order in accordance with the delivery option you have chosen. You must provide a correct and complete address with your order; we cannot guarantee the ability to change this after you complete your purchase. You are solely responsible for any delivery errors due to a lack of information or incorrect delivery address. You can find the available delivery methods for each market at the checkout and at the bottom of our website.
RevolutionRace strives to send orders as soon as possible and in the order received, with the exception of countries where we offer the “Express order” option. Express orders are prioritized before other shipments. Current delivery times for both standard and express shipping are shown at checkout. Although we strive to deliver within specified time frames, unforeseen events may cause delays. During promotional campaigns and periods of high demand, delivery times may be longer. If your order is delayed and the delay is of vital significance, you have the right to cancel the purchase.
If the package is not retrieved from the delivery point, it will automatically be registered as an uncollected package, and RevolutionRace has the right to charge a handling fee of £13.
If you have questions about delivery, please contact customer service.
7. Damage during transport
Damages that have occurred during transport must be reported to customer service as soon as possible after discovery in order to support the claim that the damage occurred during transport, but no later than two (2) months after receipt or collection of the package. Please take photos of the damages and send them to our customer service. Once an agreement has been reached with customer service and the transport damage has been approved, we will send replacement goods if they are available in stock.
8. Exchanges
RevolutionRace offers free exchanges for products, provided that the replacement product is of the same model as the original item. This means that you can only exchange for another size of the product you originally ordered. If you would like a different colour or model, you must instead return the item and place a new order.
You have the right to exchange your goods within 30 days of receiving your order, provided that all items are returned in the same condition as when delivered to you. This means that the goods must not have been damaged, soiled, washed, altered, or worn (other than to try them on) and that all tags and labels are intact.
The exchange is only free of charge if you use the enclosed prepaid return label or the QR code provided via our digital return checkout. Submit the return package to the agent mentioned in the email with the QR code or on the return label. The return package must not be posted directly in a mailbox, since such packages will not arrive correctly and are therefore not covered by RevolutionRace. Please save the return receipt with the tracking number you receive from the agent; this serves as proof that you have sent a package to us and allows you to track the shipment.
Once we have received the return package, there is a processing time of 3–5 days before the replacement goods are sent to you.
If you wish to make more than one exchange per order, we reserve the right to charge a handling fee of €6 per exchange.
Your payment will not be adjusted when you exchange products. If you selected invoice or have already paid for your order, that payment remains valid.
9. Right of Withdrawal
You have the right to cancel your order without giving any reason. We apply a 14-day withdrawal period starting from the day you receive your order.
To exercise your right of withdrawal, you must send us a clear and direct message about your decision to cancel your order. You may use our digital return checkout, contact us via the details at the bottom of this document, or use the standard withdrawal form provided by your Consumer Agency. Please include your name, address, telephone number, email address, order number, and any other information that may be relevant for us to process your return. To meet the deadline, it is sufficient that you send us a message stating your intention to exercise your right of withdrawal before the withdrawal period has expired.
When returning your order, you can use the enclosed prepaid return label or the QR code provided through our digital return checkout. Submit the return package to the agent mentioned in the email with the QR code or on the return label. Please save the return receipt with the tracking number you receive from the agent; this serves as proof that you have sent a package to us and allows you to track the shipment. More information about the procedure can also be found on the return label.
You must return the goods to us without undue delay and no later than 14 days from the day you informed us of your decision to cancel your order. The withdrawal period is considered observed if you send back the goods before this 14-day period has expired.
If you choose to exercise your right of withdrawal, we will reimburse you for the cost of the goods, including the cost of standard delivery, without undue delay and no later than 10 days from the day we were informed of your decision to cancel your order. However, we may withhold the refund until we have received the goods or proof that the goods have been returned, whichever occurs first. Refunds will be made using the same payment method as you used for the original order, unless otherwise explicitly agreed. In any case, you will not incur any fees as a result of the refund.
If the value of the goods has decreased due to handling beyond what was necessary to establish their nature, characteristics, and functioning, we have the right to make a deduction corresponding to the decrease in value. Examples of actions that may cause a reduction in value include items being damaged, soiled, washed, altered, or worn (other than to try them on), or if tags and labels have been removed.
You are responsible for the condition of the goods after you have received them from us. We therefore recommend that you pack the items carefully so that they are not damaged during the return transport. RevolutionRace is not obliged to compensate you for returned goods if extensive damage occurs during return transport due to poor packaging.
10. Extended Return Right
We offer a right of return for all or part of your order even after the withdrawal period has expired. The return right is valid for 30 days from the date you received your order, i.e. an additional 16 days after the withdrawal period has ended.
If you would like to exercise your right of return, you may use our digital return checkout or send us a clear and direct message about your decision to return your order. Please see the contact information at the bottom of this document. You must provide your name, address, telephone number, email address, order number, and any other information that may be relevant for us to process your return. In order to meet the deadline, it is sufficient that you send us a message stating your intention to exercise the right of return before the return period has expired.
You must return the goods to us without undue delay and no later than 14 days from the day you informed us of your decision to return your order.
RevolutionRace guarantees a full refund for returned goods provided that all items are returned in the same condition as when delivered to you. This means that the goods must not have been damaged, soiled, washed, altered, or worn (other than to try them on) and that all tags and labels are intact.
The return is only free of charge if you use the enclosed prepaid return label or the QR code provided via our digital return checkout. Submit the return package to the agent mentioned in the email with the QR code or on the return label. The return package must not be posted directly in a mailbox, since such packages will not arrive correctly and are therefore not covered by RevolutionRace. Please save the return receipt with the tracking number you receive from the agent; this serves as proof that you have sent a package to us and allows you to track the shipment. More information on the procedure can also be found on the return form.
You are responsible for the condition of the goods after you have received them from us. This also means that you are responsible for the goods during return transport. We therefore recommend that you pack the items carefully so that they are not damaged during the return. RevolutionRace is not obliged to compensate you for returned goods if extensive transport damage occurs during return due to inadequate packaging.
If you choose to exercise your right of return, we will reimburse you for the value of the returned goods, including the cost of standard delivery, without undue delay and no later than 10 days from the day we were informed of your decision to return your order. However, we may withhold the refund until we have received the goods or proof that the goods have been returned, whichever occurs first. Refunds will be made using the same payment method as you used for the initial transaction, unless you have explicitly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
If the time frame for returning goods is not met, we reserve the right to charge a £19 delay fee. If the conditions in this section are not fulfilled when returning goods, we also reserve the right, in addition to any reduction in value, to charge a £19 unauthorized return fee.
11. Complaints
You have the right to make a complaint about a defective item. If you have a garment that has broken, please contact our customer service.
Please note that you must notify us with information about the defect within a reasonable time after discovering it. If you make a complaint within two (2) months of discovering the defect, it will always be considered within a reasonable time. If you do not submit a complaint within three (3) years of receiving the item, your right to complain has expired.
If you are unsure whether the defect on your garment is covered by the right to complain, please contact our customer service. In the event of an approved complaint, we will compensate you in accordance with applicable legislation and current guidelines. All items sent in as part of a complaint must be clean.
For an approved complaint of a defective item, we cover the cost of return shipping when you use the return label. Please create your digital return form and provide the relevant information and return code. The return package must not be posted directly in a mailbox, since such packages will not arrive correctly and are therefore not covered by RevolutionRace. Please save the return receipt with the tracking number you receive from the agent; this serves as proof that you have sent a package to us and allows you to track the shipment.
You are responsible for the condition of the goods after you have received them from us. This also means that you are responsible for the goods during the return transport. We therefore recommend that you pack the items carefully so that they are not damaged during return. RevolutionRace is not obliged to compensate you for returned goods if extensive transport damage occurs during return due to inadequate packaging.
12. Digital Products
The following terms and conditions apply to the RevolutionRace digital gift cards (referred to as “gift card”) bought via our business partner Retain24 at revolutionrace.eu.
Prices and payment
A gift card can only be purchased and used on our website. Your payment is handled and sent in cooperation with our business partner, Retain24, as well as in cooperation with your chosen payment method at the checkout. The price of the gift card is the same as the value specified when purchasing the gift card. There are no additional costs.
Any discounts and offers valid on the website at the time of purchase do not apply to gift cards. However, a gift card may be used to purchase products that are discounted or on sale. A gift card cannot be used as payment for another gift card.
In those cases where the value of the purchase exceeds the value of the gift card, the purchase may be combined with any of our other available payment methods for the remaining amount. A gift card cannot be redeemed for cash.
Right of withdrawal
We offer the same withdrawal right on our gift cards as on our physical products, 14 days of withdrawal right from the time you receive the order. Read more about our terms and conditions applying to withdrawals above, under term number nine.
When returning products purchased with a gift card, the following applies: the value of the returned goods will be added to the gift card that was used to make the purchase. Please note that your refund may be made in several different ways in those cases where more than one payment method has been used. For example, there may be a refund made to both your credit card, as well as to your gift card.
Validity
Our gift cards are valid for two (2) years from the time of purchase. With the time of purchase, we mean the first time the gift card was purchased. If you have made a return and a refund has been made on your gift card, the validity time is still the same as when you first received your gift card.
13. Colours, Dimensions & Weight
We strive to present the characteristics, composition, and colours of our products as accurately as possible. However, the colour you see on the website depends on your device’s screen, and we cannot guarantee that your device can reproduce the colours correctly.
RevolutionRace does not take responsibility for the colours and appearance of our products in images from social media, as these may have been edited.
The dimensions and weights indicated on the website are only approximate values, intended to give you a better understanding of the model or the fit of a specific garment, and are not a definitive guarantee of the actual measurements of the garment you receive. The measurements of a garment may vary depending on the material used in its production. The same size in different model series may also feel different due to variations in design, materials, and fit.
14. Our Responsibility
At RevolutionRace, we want you to be 100% satisfied with your purchase and therefore offer a customer satisfaction guarantee. If you are not satisfied with your purchase, you may, provided that you meet the conditions, return the item(s) to us and receive a refund.
Force Majeure
We are not responsible for failing to fulfil certain obligations under these terms if such failure is due to circumstances beyond our control and if such circumstances prevent or make fulfilment unreasonably burdensome. Such circumstances include, but are not limited to, war, blockades, riots, fire, natural disasters, nuclear accidents, and sabotage.
Our maximum liability to you for any losses or damages arising in connection with your order on the website is limited to the total purchase amount of your order.
15. Fair Use
If we assess that you have an abnormal purchasing or return behaviour, we may determine that you cannot shop with us in the future, or temporarily/permanently deactivate your customer accounts. This includes, for example, misuse of our return policy (e.g. repeatedly returning unusually large quantities, items not in original condition, or claims of lost packages without grounds).
We may also cancel your order if we suspect criminal activity such as fraud. This applies, for example, if you repeatedly claim that a package we have delivered to you has been misplaced.
16. If You Are Not Satisfied
If you have complaints or concerns about goods purchased from us, please contact our customer service.
You may also contact your consumer protection authority, please find more information here.
17. Transfer
RevolutionRace reserves the right to transfer or pledge payment claims to third parties, including instalments.
18. Validity of Clauses
IIf one or more provisions of these terms are deemed invalid by a court or supervisory authority, the remaining provisions shall remain valid.
19. Rights Holders
All intellectual property rights, such as trademarks and copyrights, on www.revolutionrace.co.uk belong to Revolutionrace AB. Any use of the website or its content beyond personal, non-commercial use is prohibited without our consent.
20. Company information
Revolutionrace AB is registered with its headquarters in Borås, Sweden.
Registered office:
Nils Jakobsonsgatan 5D
504 30 Borås, Sweden
Org. no.: 556938-2913
VAT registration no.: GB318528688
Contact:
RevolutionRace Customer Service
Email: support@revolutionrace.co.uk