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How long do I have if I need to make a return/exchange?

We have a 30-day return and exchange policy from the day you receive your order.

 

We only approve returns of clothes that come back to us in their original condition. If you’ve used, washed, or removed the tags from the clothes we won’t be able to resell them to another outdoor adventurer and can’t approve your return. In our terms and conditions, you can read more about our terms related to returns and the right to withdraw. If the terms are not met by the customer when returning goods, we have, in addition to reducing the refund in correspondence to the degree of the reduction in the value of the returned item, the right to charge the customer an unauthorized return fee of £13.

You must use our pre-paid return label to get free shipping. If you’ve lost your return form or label, please contact our customer service team.

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